We want your concert experience with us to be as safe, easy and enjoyable as possible. If you have questions about the event you are attending, then this is the place to be. Please watch our short video or read over our frequently asked questions, it covers everything you need to know.
If you do not have a designated driver in your party, we recommend pre-purchasing a return bus ticket. Most of our concerts have return bus options from a range of locations in Brisbane and the Sunshine Coast with the Gold Coast also being an option sometimes. Book a return bus HERE
The closest train station is Caboolture which is also one of our pick-up and drop-off bus locations. Catch the train to Caboolture from your nearest train station but don’t forget to pre-purchase our bus ticket from the station direct to the venue. There are limited Ubers in the area so if you are not driving, our return buses are the best option.
If you are planning to drive and park at the event, you must have a valid car park pass. Car park passes will be $10 on the day if not pre purchased and if available, 100% of car park profits go to the Volunteer Marine Rescue Bribie Island. We have Traffic Marshals who manage the car parking process. They do a great job of getting people in and out as quickly as possible so please make sure you follow their instructions. You must not under an circumstances drive under the influence. This is not only dangerous but it is illegal; regular alcohol and drug tests are conducted on drivers by police on the roads leading to and from the venue.
There is accessible parking available close to the main entry gate of the hotel and the concert. If you are planning on using this facility please make sure you have your valid disability parking sticker/permit displayed in your window.
Brisbane City – Sandstone Point Hotel: 1 hour and 10 minutes
Mooloolaba – Sandstone Point Hotel: 55 minutes
Gold Coast – Sandstone Point Hotel: 2 hours
Camping overnight at the hotel or in the car park is prohibited. If you do wish to stay on-site, your only option is to book accommodation at BIG4 Sandstone Point Holiday Resort. Accommodation books quickly, if you cannot secure your stay we recommend booking a return bus HERE.
No, pass-outs will NOT be available throughout the event, so please ensure that you take everything that you require into the concert upon arrival.
No, Sandstone Point Hotel is an open-air, outdoor venue. We encourage the use of sunscreen.
No, we will only be open to ticket holders only on major concert days.
All ticketing information can be found on our website under the Entertainment & Events section. This includes our bus options, VIP packages and the link to pre-order hampers.
If you have questions about your tickets please contact the ticketing company you purchased them from.
The official ticketing agencies for Sandstone Point Hotel are Ticketmaster, Oztix, Moshtix and Ticketek and the venue Sandstone Point Hotel. Sandstone Point Hotel take no responsibility for any tickets purchased outside of the official ticketing agencies. Tickets purchased through third parties such as Ebay, Gumtree, Viagogo, Facebook etc. are done so at the customer’s own risk. Fraudulent tickets will not be honoured.
On the day of the event official ticketing agencies have representatives onsite should you have any ticketing queries on the day. Tickets don’t need to be printed out as they can be scanned via phone.
Some of our concerts will be all ages events with under 18’s tickets being issued at the Promoter’s discretion. Pricing, availability & allocation are set by the Promoter and are available only from the authorized ticketing agency. Please direct any questions or requests for Under 18’s tickets to the Ticketing Agency.
If your concert is an all ages event, Sandstone Point Hotel’s major concerts guidelines follow the same rules that any minor would experience at your local pub. Under 18’s must be accompanied by a responsible adult at all times and are not allowed to approach the bars at any time.
We do not recommend bringing babies or young children to our concerts due to the noise levels and the number of patrons attending.
We understand you will be excited however there are no facilities or shade outside the venue and it can get hot while standing in the queue. While we understand some General Admission patrons want to be first in best dressed, we recommend that you line up only a short time before the advertised gates open time. The gates cannot and will not open early just because there is a long queue.
That depends on the event! The majority of the time our General Admission area is located on the open grass field for attendees to enjoy live music gazing out to the waterfront with the grass between their toes. The General Admission section welcomes BYO picnic blankets and low legged beach/festival chairs (please make sure your chairs legs are not any higher than 20cm to avoid blocking the view of others).
Standard BYO folding chairs will NOT be allowed in the General Admission section. Chairs will be inspected by security upon arrival.
Please be aware that while you can BYO low legged chair or picnic rug, patrons may stand during the performance. Most events have a dedicated mosh pit at the front of the stage for dancing. The seating style and event layout depends on the Promoters of the event. Your ticket will explain if the concert you are attending is an all seated, all standing or a mixture of both seated and standing.
This depends on the seating style chosen for the particular concert you are attending which is decided by the concert Promoter and their site manager.
If chairs are allowed, only low beach chairs with a leg height of no more than 20cm off the ground will be let into the venue. No standard BYO folding chairs (full height folding chairs) are allowed in at any concert. Sandstone Point Hotel’s official festival chairs may be available for purchase from the venue on the day (subject to availability)
No, we are a fully catered venue and there is a strictly no BYO food policy. It is a condition of entry that a search of person or possession may take place with prohibited items confiscated by the Promoter.
Sandstone Point Hotel offer a number of food vendors and stalls, there are options catering for the majority of food intolerances including those who are dairy and gluten intolerant.
The venue also offers catered hospitality packages for some VIP ticket holders that include food & beverage along with the VIP ticket to the concert. Or, if you prefer something more relaxed, you can pre-purchase a picnic hamper that caters for two people complete with a bottle of wine, cold meats, antipasto, cheese & dessert.
No, we are a fully licenced venue and there is a strict no BYO beverages policy. We do allow you to bring a bottle of water however it must be sealed. There are free water bottle refill stations available. It is a condition of entry that a search of person or possession may take place with prohibited items confiscated by the Promoter.
There are multiple bars located around the grounds selling beer, wine, spirits, soft drink & bottled water.
Our hotel has a fantastic coffee stall that exceeds the need of every coffee addict. Some concerts also have a coffee stall outdoors to guarantee you that much needed caffeine hit.
In accordance with our alcohol management plan, no alcoholic beverages can be removed from the venue on concert days, this includes the bottle of wine in the pre-purchased hamper.
No, our Restaurant is not open to the general public. The hotel will only be open to ticket holders during concert day. Subject to change depending on major event scheduled.
We have a wide range of gourmet products in our Picnic Hampers. The Sandstone Point Hotel Picnic Hamper caters for two people and includes a choice of red, white or a sparkling wine bottle, 2 bottles of water, 2 mini baguettes, cold meats, an antipasto selection, cheese and crackers, dessert, along with plates, disposable cutlery, salt and pepper and cold wipes for any sticky situations. Plus you get to keep the hamper!
There are very limited numbers of the Picnic Hampers available on the day so we recommend everyone pre-purchase a picnic hamper at the time you purchase your ticket to avoid disappointment. If you have already bought your ticket but want to purchase a Picnic Hamper you can easily log back into your profile for the ticketing company and add it to your order.
Nice work on purchasing a picnic hamper, they are a great addition to your concert experience! You pick your hamper up inside the concert space. The pick-up station will be noticeably signed along with being marked on your concert map. If you are having issues locating the pick-up station, please ask one of our friendly staff.
Sandstone Point Hotel’s VIP packages which include food and drink beverages are all run at varying times. Please make sure you refer to your ticketing information to see when your package begins. Food service will finish before the main act takes the stage. To ensure you get the most out of your package please ensure you arrive on time, if you arrive late you may miss some of the food options or service.
Yes, we have Eftpos facilities at our bars.
Yes, we have two ATMs inside the hotel, some events have portable ATM’s outside. Whilst we do have these facilities, it is advised that for convenience you plan ahead and bring the amount of money you think you may spend on the day to avoid lining up. Alternatively, you can use Eftpos.
Yes, but only in the designated smoking areas – these areas are determined by the Promoter’s site manager.
Yes. BIG4 Sandstone Point Holiday Resort is our on-site accommodation. Head to www.sandstonepointholidayresort.com.au to book!
If you missed out on booking in with us, there are plenty of other accommodation options available in the area for you to make the most of your time in beautiful Bribie Island.
If it rains you may get a little damp because the concert will proceed rain or shine. By purchasing a ticket you acknowledge the venue is an open air space and no refunds or exchange will be given in the event of bad weather. If it looks overcast we recommend bringing a rain poncho and gumboots as umbrellas are not allowed inside the venue. No refunds will be given to those who decide not to attend the concert due to weather conditions.
If weather conditions are deemed too dangerous for the artist to perform or put staff and patron’s safety at risk, the Promoter may cancel the concert and issue a refund.
Our concert space loves swallowing heels and as it is grass underfoot, we would advise you wear comfortable flat shoes. Also, because we are an open air venue we would suggest to dress for the occasion. Depending on the season you may need to bring with you a warm coat, water proof jacket, rain poncho or gumboots.
Always remember to slip, slop slap because even though it may be overcast the UV rays can still break through the clouds. In the event of wet weather please remember that umbrellas are not allowed because they block the view of others, wear a poncho instead.
The gate open time does not reflect the time in which the music begins. The time the main act, and support act/s take the stage varies and is dependent on the Promoter, Artist/s and the weather conditions. Set times will be advertised as soon as they are available and will usually be listed on the ticketing agency’s website a couple of days before the concert.
There is time between when the gates open and when the music starts to allow patrons leisurely access without having to queue for long periods beforehand or miss any of the show.
We will do our best to advise you of the set times however the lead up time in which the Promoter announces the set list is not our responsibility. We will advertise the list on our Social Media platforms as soon as it has been finalised.
Accessible parking is available near the main entry point to the Hotel and Concert. You will be directed to the accessible parking spaces by our Traffic Marshals.
Accessible toilets are located inside the Hotel.
Accessible seating arrangements and companion tickets are handled by the Promoter & Ticketing agency – please refer any questions to the Ticketing agency for the concert.
Any security guards at the gates, outside the venue and inside the venue are appointed by Sandstone Point Hotel. If you have any issues please direct your questions to Hotel Staff.
Sandstone Point Hotel takes the Responsible Service of Alcohol very seriously. At every concert we have Security Guards and RSA Marshalls roaming the venue.
Patrons are assessed upon entry to the venue and if deemed to be intoxicated will be refused entry. Police and security guards also patrol the car park to ensure patrons are not “pre-loading” before entering the concert arena.
If you are concerned about the condition or behaviour of patrons near you please alert one of the Security or RSA staff members.
No, in accordance with our alcohol management plan the Bottle Shop is closed on concert days.
No, we want everyone to enjoy the music as they see fit however we do want to be considerate of the people around and behind you. If you are attending a seated concert and would like to get up and dance there will be designated standing areas to the side that will not block anyone’s view.
Any lost property that is found by or handed to a Sandstone Point Hotel staff member is held at the Hotel. If you have lost an item while at a concert please call our Hotel on 3475 3001 and provide a detailed description.